Resume – Professional

Experience

2014 - Current
The Woodruff Arts Center

Business Analyst - Acting Product Manager

Created processes, app designs, mockups, and implementation plans for multiple projects including the High Art Museum’s smARTbox, Robert Shaw Room management, and implementation of digital signage across campus.

2009 - 2014
XPO Last Mile

QA / Business Intelligence Analyst

I began at Optima Service Solutions in 2009 as an entry level software tester. My previous experience allowed me to quickly begin taking on many other roles such as tech support, web design, report writing, and ultimately Business Intelligence. In 2013 Optima was acquired by XPO and became XPO Last Mile.

2008 - 2009
UC/Synergetic

Microstation Specialist

Updated Verizon residential maps using Bently Microstation, logged on to Verizon FTTP Server to update files and data, worked in a team environment on a daily basis to complete projects on time, submitted bug reports

Training

2018 - current
University of Virginia (Coursera)

Digital Product Management: Modern Fundamentals

2018
New Horizons of Georgia

BA01 - Business Analysis Essentials (OLL)

2015
New Horizons of Georgia

6236 Implementing and Maintaining Microsoft SQL Server 2008 Reporting Services (ILT/OLL)

Key Skills

Remote Team Communication

95%

Requirements Elicitation

90%

Documentation

80%

User Stories

85%

UX Wireframing

75%

Product Mockups

90%

Digital Prototyping

70%

Software / Code

Photoshop

85%

Premiere Pro

65%

Audition

65%

Muse

80%

ServiceNow

60%

Microsoft Office

80%

SSMS

70%

T-SQL

65%

Tableau

70%